With the October 2022 release of the EOSC Platform, EOSC Providers can take advantage of a number of new capabilities that can add value to their services and research resources, which are accessible through the Providers Dashboard:
Providers can specify configuration information regarding:
Information can be provided during onboarding or at a later stage
Users and providers can see metrics for resources reliability and can benefit from a single helpdesk for any issue across the EOSC ecosystem
Monitoring: EOSC Monitoring allows the quality of services (i.e. the reliability and availability) to be monitored automatically. When you onboard a service to EOSC, the URLs you register for that service are automatically monitored to capture the status, availability and reliability. EOSC Monitoring also supports extensions to track more detailed scenarios (e,g. monitor actions such as logging-in, downloading , searching, ordering etc) . You can use this data to track and improve the quality of your service, and to promote that quality to potential users. .
Using the Service Providers Dashboard, the authorised representative of each service can register the information needed to enable monitoring the service (Monitored By, service type, service endpoint).
Helpdesk: The EOSC Helpdesk can be used directly to support the users of your services and other research users, or integrated with your existing support systems in a variety of ways.
Using the Service Providers Dashboard, the authorised representative of each service can register the information needed to integrate their service with the EOSC Helpdesk, providing information such as:
Guidelines for: Direct Usage/Ticket Redirection/Full integration with EOSC helpdesk
Service (name of the resource or service to be shown in the helpdesk fields)
Group (support group to be created in the helpdesk for the provider)
Organisation (name of organisation)
E-mail (e-mail associated with support group)
Agent (person involved in ticket management)
Webform (Webform required to generate ticket directly on webpage - Yes/No)
Ordering Systems: EOSC Ordering System allows users of the EOSC Catalogue and Marketplace to directly request access to the services and the other resources they find in the Catalogue. The Ordering System can handle user requests directly, can forward requests to your existing order management system, or can pass s in a variety of ways.